Information and useful tips for the taxi transfer

Once your booking has been successfully completed, a confirmation will be sent by email. At the bottom of this email, you will find a link with details of your booking. All details of your transfer are included, allowing the customer to read information at any time. The page will be updated from time to time according to the current status of the reservation.

With a second email of confirmation, sent 48 hours before the transfer, you'll receive an EMERGENCY number, that you are allowed to text ONLY in case of delays, cancellations of flights or unexpected situations.. This number can also be found in the booking status summary, which can be accessed via the link mentioned above. For reservations made less than 48 hours in advance, the EMERGENCY number will be sent as soon as possible, according to the operator availability. The EMERGENCY number is also sent by SMS to the mobile phone number the customer provided when filling the booking form.

For cancellations or changes requested less than 24 hours before the trip, you must send an SMS to the EMERGENCY number, indicating the reservation code. We remind you that in order to cancel your transfer or change details of it, the Terms and Conditions must always be respected. All changes communicated less than 24 hours in advance of the transfer are subject to availability.

For cancellations or changes requested 24 hours in advance on the scheduled time for the transfer, please use this page: contact us, communicating the booking number and the information to be changed. Transfers on SATURDAY, SUNDAY and MONDAY can be changed via this link only by 3.00 pm of the previous Friday.

Once changes are requested, you need to check the status of the booking to ensure that they have been carried out correctly. If you request to make changes, but do not provide all the necessary information, our customer service will have to get in touch with you by email or phone, but this will produce considerable delays.

All customers are solely responsible for all information provided (phone numbers, addresses, number of passengers and baggage, departure and arrival times, mobile phone connection problems). If wrong information is given regarding any of these points, or the Terms and Conditions are not respected, has the right to charge the full amount of the service on the guaranteed credit card, as mentioned in the Terms and Conditions explicitly agreed upon at the time of booking.


The following recommendations are standard and valid for customers met at the airport, as well as those picked up elsewhere.

  • In the case of pick-up at the airport, a driver waits for the customer inside the airport, at the exit gate, holding a sign with the customer's name on it.
  • At the scheduled time of transfer, the customer's mobile phone must be switched on, as the transport company may need to contact you.
  • Upon arrival at the airport, if the customer does not see the driver, he or she is required to stay within the expected waiting area: the driver is in proximity of the pick up point. You can call or send an SMS to the driver.
  • If the plane lands earlier, we recommend the customer to wait for the driver at the arrivals exit: the driver normally reaches the meeting point five or ten minutes after the time indicated on the booking form as the time of landing.
  • For security reasons, we recommend once you meet the driver that you check your booking number. In the chosen meeting point you can find other private taxis and if you don't compare the booking number you may enter a taxi bound for other people.
  •   Please note: for customers who have booked a round-trip transfer, the email confirmation is valid for both journeys, but the EMERGENCY number may vary.
  • If the customer forgets to cancel the service, doesn't show for the transfer, or doesn't comply with the Terms and Conditions, TaxiLeader shall be entitled to charge the full amount of the transfer on your credit card.




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