Total charge of full amount on the credit card:

The full amount of the service will be charged to the credit card where:

  • The customer does not show at the agreed meeting point.
  • The customer does not notify the cancellation of the booked service.
  • The customer does not notify the provided emergency number of any last minute changes (please note: first, all changes must be accepted by operators).
  • The customer does not notify the emergency number provided of any last minute cancellations.
  • The customer's phone will be switched off at the time of the pickup and it will not be possible to carry out the service
  • The customer will not call the emergency number at the time of the pickup and it will not be possible to carry out the service
  • The customer will not answer the driver calls at the time of the pickup and it will not be possible to carry out the service

Cancellation charges

According to Terms and Conditions, for every cancellation 20% of the deposit will be refunded if the cancellation occurs more than 48 hours in advance. No refund will be issued if the cancellation occurs less than 48 hours in advance. The full amount will be charged if customer does not show up or notify any cancellation.

ONLINE BOOKINGS ACCEPTED 24 HOURS A DAY

Customer Service Mon-Fri, 8am-5pm GMT 0044 (0) 20 3239 1595.

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