Refund Policy

Cancellation policy:

You can cancel Your Booking at any time before the Pickup or arrival time by accessing the following link: https://www.taxileader.net/customer/log?lang=ens

If a cancellation request is received by Us more than 24 hours prior to the scheduled Pickup time, you can proceed with cancellation.

Please note that credit/debit card processing fees charged by Our payment processing partners are non-refundable when You cancel Your reservation. In this case, there is a cancellation fee of 25% of the amount paid which will be held by Us. The rest 75% is refunded to You.

No refund will be issued if:

• The cancellation request is received by Us within less than 24 hours prior to the scheduled Pickup time, it is considered as a last minute and non refundable cancellation.
• Incorrect Pickup location, Transfer details (such as number of Passengers or appropriate vehicle category for the number of Passengers and luggage), Transfer arrangements details, or contact details provided by You;
• You and/or the Passengers failed to be (No-Show) at the Pickup location at the Pickup Time;
• You did not notify the cancellation of the booked service;
• You did not notify of any last minute changes (please note: all changes must be accepted by the Transport Service Provider);
• You requested unreasonable amendments to the Pickup time or the Transfer;
• Your phone was switched off at the Pickup time and it was not possible to carry out the service;
• You did not call the Driver at the Pickup time and it was not possible to carry out the service;
• You did not answer the Driver's calls at the Pickup time and it was not possible to carry out the service;