Refund Policy

Cancellations or changes

  • For CANCELLATIONS or CHANGES with less than 48 hours in advance of the trip it is necessary to send both an SMS to the EMERGENCY phone number, specifying the booking code, and the cancellation of the service on the page: Contacts;
  • CANCELLATIONS or CHANGES with more than 48 hours in advance on the trip must always be communicated via the form on the page: Contacts;
  • We remind our kind customers that the terms and conditions must always be respected. We also remind you that changes communicated less than 48 hours before the transfer are always subject to availability.
  • Delays could occur in the case of high traffic, strikes, demonstrations or other difficult situations. No reimbursement can be made if the driver tries to withdraw the customer but the customer decides to give up the service last minute.
  • If the delay or flight cancellation is caused by "extraordinary circumstances" beyond our control, for example due to bad weather conditions, air traffic control strike, closure of airports or other causes such as health emergencies, you will not be entitled to request a refund.

Total charge of full amount on the credit card:

The full amount of the service will be charged to the credit card where:

  • The customer does not show at the agreed meeting point.
  • The customer does not notify the cancellation of the booked service.
  • The customer does not notify the provided emergency number of any last minute changes (please note: first, all changes must be accepted by operators).
  • The customer does not notify the emergency number provided of any last minute cancellations.
  • The customer's phone will be switched off at the time of the pickup and it will not be possible to carry out the service
  • The customer will not call the emergency number at the time of the pickup and it will not be possible to carry out the service
  • The customer will not answer the driver calls at the time of the pickup and it will not be possible to carry out the service

Cancellation charges

According to Terms and Conditions, for every cancellation 10% of the deposit will be refunded if the cancellation occurs more than 48 hours in advance. No refund will be issued if the cancellation occurs less than 48 hours in advance. The full amount will be charged if customer does not show up or notify any cancellation.
For payments received by bank transfer the amount will not be refunded but kept as a credit for a subsequent service.

We remind you that it is not possible for us to make a full refund, as almost all of payment methods do not refund transaction fees for our company.

To avoid losing money it is advisable to keep the credit for a subsequent booking.

Refund for full payments in advance:

  • If you paid the total amount with Paypal: 10% refund from deposit or you can keep it as credit for your next booking.
  • If you paid the total amount with a Credit Card: 10% refund from deposit or you can keep it as credit for your next booking.
  • If you paid the total amount with a bank transfer: No refund. You can only keep it as credit for your next booking.

Refund for payments of the deposit only:

  • If you paid the deposit with Paypal: 10% refund from deposit or you can keep it as credit for your next booking.
  • If you paid the deposit with a Credit Card: 10% refund from deposit or you can keep it as credit for your next booking.
  • If you paid the deposit with a bank transfer: No refund. You can only keep it as credit for your next booking.

ONLINE BOOKINGS ACCEPTED 24 HOURS A DAY

Customer Service daily from 8am-5pm (GMT) 0044 (0) 20 3239 1595.

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